Articles and Resources - Coaching



Develop Your Management Skills: How to Give Positive Feedback

A question was asked to a group of managers in a training workshop, "In what circumstances should you give positive feedback to your employees, co-workers or clients?" The responses were, "When they have met a major deadline or learned a new task. We also need to provide feedback when a behaviour or positive performance requires reinforcement." Keep mind that we need to recognize the efforts of the hard working, good solid performers. These are the folks that come to work and do their very best, day after day, week after week, and month after month. 

In a coaching role, some people may be uncomfortable with providing feedback, while others are uncomfortable with receiving it.  They just shrug their shoulders and say, “It was part of my job,” and keep their noses to the grindstone.

These are two main steps to follow when giving positive feedback.

1. Statement of Behavior  (What did they do?)

This is an objective, concrete and precise statement of the work done by the person. What did they do that has caught your attention, in a good way?

2.  Impact  (So what?)

This is a brief description of the impact or benefit of their behavior to the other employees, team, organization or client.  


The progress report that you completed was accurate, well presented and completed on time. It made our team look professional and our organization came across as efficient. The client was happy with the results.


Think of one person in your organization that you want to give positive feedback to. Who is the person? What is the behavior statement? What is the impact?

The next step is to share it with the individual. Some people prefer not to say it directly to the person. Here’s a suggestion. Instead, make the object (what they did well) the subject of the positive feedback. Say, "This report is sick, it was very well done, made our team look professional and gave a positive reflection of our unit."

By giving positive feedback, you will be acknowledging the good work performed and motivating them to continue onward. As a management training skills expert, I have experienced many situations in which positive feedback increases job satisfaction and production, and a better use of organizational resources.



7 Ways to Increase Trust in the Workplace

During a management training session, the question was asked, "How important is trust?" Several responses agreed that trust was overwhelming important to the success of an organization. "Without trust, I have nothing. I have complete trust in my employees," said one experienced manager.

Personal experience has shown that trust has a direct relationship to productivity. With high trust, productivity soars, and with a low level of trust, productivity goes down. 

Trust takes time to build, but it can be quickly broken in a matter of minutes. Some indicators of low trust are excessive red tape, extreme bureaucracy, and intense office politics that result in low morale, absenteeism, fraud, disengagement, and staff turnover. So, how do organizations build trust?

Seven ways to increase trust are:

  1. Model Trust - Trust starts at the top with senior leaders and funnels down to managers and supervisors. Senior leaders must have integrity and demonstrate sound values and ethics. They must model trust. Employees will observe and practice the examples set by leaders.
  2. Trust is Reciprocal - In order to build trust, you must trust others. As difficult as it may sound, take a risk (within reason) and place trust in your manager, co-worker or even a teenager! Every time they follow through, your trust will increase. They will take notice and build their level of trust with you. Then the circle of trust will expand.
  3. Communicate, communicate, communicate.  This is crucial, especially when units are going through change.  According to most employees, the most important thing that they need is the uncompromised truth. Even if the news is bad – they want to know. Tell others what you know and what you don’t know. People cannot get enough information, especially when change is imminent. Don’t hold back, tell them the way it is and you will build trust.
  4. Follow through – Do what you say that you will do. Every time you have a conversation, it will either build or erode trust. 
  5. Ask for help – Admit it, there are times when you need help from others – so seek it out. Encourage others to share their ideas and experience, remember the saying, two heads are better than one. By placing trust in others, it shows that you trust them.
  6. Support – Provide support to others when they need it, but without taking away responsibility. Step back and watch others learn and grow, but step in and respond to their needs when they need encouragement.
  7. Listen with empathy – Be present when listening. Try to understand their feelings and where they are coming from.  

To see how well your team practices trust behaviors, take the Reina team trust quiz at


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